Early community involvement in the planning stages of any new development is critical to its ultimate success.
The benefit is three-fold. We gain a better understanding of community perspectives, values and aspirations and by listening, we are able to manage expectations and identify potential community benefits.
Engagement with stakeholders and the community is defined and governed by five principles.
Genuine: We proactively engage before critical development decisions are made. We aim to be transparent about what we are engaging on and the decision making process. We seek feedback on our projects but are clear about the level of influence and how that influence will shape what we do, within the realities of time and budget constraints.
Inclusive: We seek the voice of all the community by listening to as many people as possible. We look at creative ways to reach a representative community population to make sure all those who are potentially impacted by any development are identified and, importantly, given the opportunity to contribute to the engagement process.
Responsive: We do what we say we are going to do. Getting back to people, communicating accurate and timely information about things that matter and encouraging feedback so, where possible, we can incorporate suggestions within the planning and development phases.
Respect: We recognise the places we work in have a history and a community with a strong connection to the place they live and work in.
Improve: We know there is always more to learn and ways we can improve. We seek to build a culture that listens and fully understands our stakeholders and their priorities, concerns, interests and needs.
Managing community engagement across the project lifecycle
We are committed to creating a culture of improvement and evaluation so we can continue to raise our standards in our never ending quest to create innovative, liveable communities across the State.
Our approach is preventative rather than reactionary.
This allows us to align a broader, organisation-wide risk management strategy with community engagement and operations management early in the land development lifecycle.
Our state-wide land development activity spans industrial and commercial and residential projects.
Each project is unique with its own planning, environmental and other approval requirements.
Each community is also different so we work closely with individual communities to reflect their specific needs and aspirations.
Our robust and scalable framework for managing the engagement of community stakeholders has been based upon the core values and ethics of the International Association of Public Participation (IAP2).
This risk-based framework provides guidelines for designing stakeholder and community engagement. It is not prescriptive and adopts guiding principles to help project teams prepare customised stakeholder project plans.
We take relationship building seriously. We understand and recognise the importance of maintaining strong healthy relationships with corporate stakeholders and the communities in which we operate.
Relationship management can be formal and informal. Our corporate Stakeholder Engagement Plans provide a systematic and interactive approach and aim to build goodwill and promote a culture of collaboration. This approach means we can work any issues out before they escalate, avoiding any unforeseen concerns arising down the track.